Effective May 2026
These terms govern your use of breaklinecommercial.com and any engagement with Breakline Commercial. By using this site or submitting information through the diagnostic intake form, you agree to these terms. Breakline Commercial is operated by Eric White based in Greenwood Village, Colorado.
Breakline Commercial provides commercial diagnostic and advisory services. The initial diagnostic review submitted through the intake form is provided at no cost. All subsequent engagements, including the Breakline Analysis, System Redesign, and advisory retainers, are scoped and priced before work begins. No work is performed and no fees are incurred until a written engagement agreement is signed by both parties.
Every engagement has a defined scope, a defined deliverable, a defined timeline, and a confirmed price before work begins. If an engagement produces information that materially changes the scope, the price is renegotiated before work continues. No additional work is performed outside the agreed scope without written approval and an updated price.
Payment terms are specified in the engagement agreement for each project. Standard terms are payment in full before work begins for engagements under $5,000, and 50% before work begins with the balance due upon delivery for engagements over $5,000. Breakline Commercial reserves the right to pause or terminate work if payment terms are not met.
All deliverables produced during a paid engagement become the property of the client upon receipt of full payment. Breakline Commercial retains the right to reference the general nature of the work performed (industry, type of engagement, general findings) in marketing materials, case studies, and portfolio references without disclosing the client name, proprietary data, or confidential business information unless written permission is granted.
All information shared through the diagnostic intake form, during calls, or during an engagement is treated as confidential. Breakline Commercial will not disclose client business information to any third party without written consent. This obligation survives the termination of any engagement. If a formal mutual NDA is required, one will be provided before the engagement begins.
Either party may terminate an engagement with written notice. If the client terminates before the deliverable is complete, payment is due for work performed to date. If Breakline Commercial terminates, any prepaid fees for undelivered work are refunded within 14 business days. Breakline Commercial reserves the right to decline or terminate an engagement if the situation is materially different from what was described during intake, if the engagement is not a productive use of either party's time, or if the working relationship is not effective.
Breakline Commercial provides analysis, findings, and recommendations based on the information provided by the client and publicly available data. These are professional observations, not guarantees of business outcomes. Breakline Commercial is not liable for business decisions made based on its deliverables. Total liability for any engagement is limited to the fees paid for that engagement.
Any disputes arising from these terms or an engagement will be resolved through good-faith negotiation. If negotiation does not resolve the dispute within 30 days, the matter will be subject to binding arbitration in the state of Colorado under the rules of the American Arbitration Association. Colorado law governs these terms.
If these terms change, the updated version will be posted at breaklinecommercial.com/terms. The effective date at the top will be updated. Changes do not apply retroactively to engagements already in progress under a signed agreement.
Questions about these terms: eric@breaklinecommercial.com